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Sales and refund agreement
HOURS OF OPERATION
Lifetimer International (LT) hours of operation is Monday –Friday (8:00 am-4:00 pm Pacific time) at (1-888-421-0401).
U.S. & INTERNATIONALSALES
LT sells and ships products domestically and internationally. International shipments are charged for shipping and handling only. Customs, duties and taxes are the responsibility of the customer at point of entry.
Order Processing
The estimated shipment date (ESD) on your order is based on product availability and production time. It does not include transit time. LT reserves the right to process payment when orders are placed. You may see the charge on your statement before you receive the product. We make every effort to ship your product out in a timely fashion. In-stock items will be shipped out within 1-2 weeks of receiving your order and payment. Cancelling an order after 72 hours of the order date will result in a minimum of a 15% restocking and / or processing fee on the invoice total less shipping charge.
Prices and Payment
The method of payments we currently accept are Visa, Master Card, Discover and American Express, checks and international wire transfers. Cash where applicable.
LT requires payment for product at time of order. Any orders of three (3) or more will be considered a group order and will require a minimum 60% deposit (non-refundable) and balance due prior to shipping. Any order $5,000.00 or more will require a minimum 60% non-refundable deposit. All products with custom colors, cuts, and/or logo’s are prepaid in full, cannot be cancelled and are non returnable.
Your invoice will include the price of the product plus shipping and handling charges. LT reserves the right to correct pricing errors that appear on order forms or invoices. LT also reserves the right to change prices on the products any time and make improvements/ modifications.
Should LT have promotions on any shipped product within 30 calendar days of ordering you may not request a refund or credit for the difference between the price you were charged and the current promotion or selling price.
Product Availability
LT makes every effort to ship your product out by the estimated ship date. The estimated ship dates (ESD) are in business days (Monday through Friday, excluding holidays). Although LT makes every effort to ship your order by the ESD provided, shipping dates may change due to parts supply delays beyond our control. You may contact LT any time for order status information. Occasionally LT confirms orders only to face supply delays resulting in possible lengthy delay. If an extreme delay occurs and you are interested LT may suggest alternative products that might meet your needs. If you do not wish to order alternative products or wish to extend the ESD, LT will, by your request, cancel your order for products. Any orders cancelled on or before the Estimated Ship Date will be charged a minimum 15 % restocking fee.
RETURN & REFUND POLICY
Orders returned within the 30 days are subject to a minimum 15% restocking fee plus shipping charges. No returns are accepted after 30 days. If the item is returned we will exchange it or offer you a refund based on your original method of payment. If you purchased your order using a major credit card (Visa, MasterCard, American Express, or Discover) we will credit your card and then notify you when the process has been completed. Customized products may not be returned for refund or exchange under any circumstances.
All products returned must be packed in the original packaging including any accessories that shipped with the product. A minimum 15% restocking fee will be assessed on any table, or accessory. If you do not have the original package you may purchase a box from LT.
Please note that LT does not permit the return of or offer refunds for the following products:
1. Product that is custom specified
2. Custom Colors
3. Custom Embroidery
4. Misuse and abuse of LT products
5. Any products after 30 days
6. Three or more tables
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